Privacy Policy

1. Information We Collect

ChimeSense collects information that you provide directly to us when you create an account, register your device, or communicate with our support team. This includes your name, email address, and device information.

We also collect video and audio recordings from your doorbell when motion is detected or the doorbell button is pressed, in accordance with your settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send you notifications about activity at your door
• Process your transactions and subscriptions
• Respond to your comments and questions
• Detect, prevent, and address technical issues

3. Data Security

All video data is encrypted end-to-end using industry-standard encryption protocols. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4. Data Retention

Video recordings are stored according to your subscription plan (7 days free, up to 60 days for premium). Account information is retained as long as your account is active. You can delete recordings at any time through the app.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Object to processing of your personal data
• Request restriction of processing your personal data
• Data portability
• Withdraw consent at any time

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@chimesense.com